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    • Refund policy

    Refund policy

    Refund policy
    At Graplus, we are committed to providing high-quality educational services. This Refund Policy explains the terms under which refunds may be issued for our courses, programs, or services.

    1. Eligibility for Refunds
    Refunds may be considered in the following cases:

    • If a course or program is canceled by Graplus.
    • If there is a technical issue preventing access to the course or service that cannot be resolved.
    • Exceptional circumstances reviewed on a case-by-case basis.

    2. Non-Refundable Cases
    Refunds will not be provided for:

    • Services already delivered or completed.
    • Partial participation in a program or course.
    • Change of mind or personal circumstances not related to the quality of the service.

    3. Refund Request Procedure
    To request a refund, please contact us within 7 days of purchase:

    • Email: info@graplusacademy.com

    Include your purchase details, course/program name, and reason for the refund request.

    4. Refund Process
    Approved refunds will be processed within  7–14 business days using the original payment method.

    5. Modifications to Policy
    Graplus reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated “April 2026” date.